Guardrail Direct Shipping

Do you need shipping with that order?

Guardrail Direct uses one of Australia’s leading logistics companies to provide you with swift and efficient delivery nationwide.

The Fine Print

  • Bulky and heavy orders or requests for delivery to remote locations will be quoted on a case-by-case basis.
  • Deliveries are generally despatched within 48 hours of your order. You will be notified within 24 hours of your order as to confirmation, payment and expected delivery of your order.
  • To ensure a smooth delivery we require all the information requested in the order form section of this web site. We will require a street address for delivery and due to the size and weight of many of our products, you will need to have made suitable arrangements for unloading them. No liability will be accepted for the charges associated with re-deliveries, where the delivery cannot be made due to a customer not being present, or where the products cannot be unloaded.
  • No insurance is included in the purchase price or delivery charges, for goods in transit.
  • Payment: Guardrail Direct accepts direct deposit payment, cheque, 30 day approved accounts and also credit card payments by VISA, MASTERCARD

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that a 10% restocking fee will apply if the wrong item is ordered or the customer changes their mind.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the approval required from us for the return, transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, call us on (03) 9736 3333 or via our contact form.

Other returns (damaged goods) may be accepted at the discretion of Guardrail Direct management.